Important information for customers from Switzerland, Austria or Spain
Please read the following conditions carefully before placing your order. By placing your order, you are deemed to have read and understood them.
Important information for our Swiss customers
Switzerland has its own food legislation, which is independent of the EU. This is very complicated, extensive and differentiated, but in many respects very similar to the EU's FIR.
There is a new regulation in the area of vitamins and minerals:
SR 817.022.14 - Ordinance of the FDHA of 16 December 2016 on food supplements (VNem) (admin.ch)
The tables in Annex 1 are particularly relevant.
When ordering products, Swiss customers should ensure that the products do not exceed the quantities stated there. These always refer to the recommended daily dose, which can be found on the back of our products or in the offer text under "Recommended intake".
Whether this quantity is contained in 1, 2 or 3 capsules is irrelevant. What is important is whether the recommended daily portion exceeds a critical amount.
Some manufacturers, especially our Swiss, are very clever and write "Recommended intake for the EU" and "Recommended intake for Switzerland" underneath, so they are also on the safe side with the authorities.
Some new regulations are more blatant, some less so. The main problem with the substances is probably zinc : Switzerland only allows 5.3 mg per daily portion, while there are hardly any products in the EU with such a (moderately sensible) low dosage.
Once again, the table in Annex 1 is the most important part for customers.
We do not even stock most of these plants, but we do have one that is very popular in the EU: Please note that Griffonia or 5-HTP is not authorised in Switzerland. Melatonin is also not authorised there.
In any case, we do not ship products that contain extracts from these plants or that contain what the Swiss consider to be excessive amounts of ingredients to Switzerland!
How our customers organise this is up to them. There are also numerous parcel stations for Switzerland at the German border, but we do not know what happens if a Swiss citizen has these products in their luggage.
Of course, you can return products within the 14-day right of cancellation if you cannot keep them. We are of course not liable for any penalties or proceedings by Swiss customs.
Important information for Austrian customers
We already pay high licence fees for our packaging, which are supposed to help protect the environment.
Unfortunately, Austria is of the opinion that it would be necessary to levy these again for foreign dealers, which would cost a hefty annual fee of approx. 500 euros!
However, this regulationonly applies to shipments to private customers. We can continue to supply commercial customers and addresses without any problems.
Therefore, customers from Austria please note the following regulations:
- You can order everything and in any quantity without any problems if you instruct a parcel station near the border to receive your parcel.
- Do you have a business or can you specify a business as the delivery address, e.g. your workplace or a friend's company? Then there is no problem!
- If you would like to place private orders to Austria, please only choose products from EnergyBalanceor St. Helia! We can also have some Natur Vital products dispatched by EnergyBalance*.
- Please note our best-before date for your planning: We indicate the best-before date for every product that is in stock. We cannot yet know this for products that are not in stock, but goods delivered fresh from the manufacturer usually have a very long best-before date. Use this for your shopping planning! If it is a little more inconvenient, e.g. to have the parcel sent to a friend with a business or to have to travel to the border, it certainly makes more sense to stock up and buy less frequently. And you can make even better use of our volume discounts!
*Products from Natur Vital that Energybalance can send for us: FOOD STATE Pyridoxine Vitamin B6 20mg, 60 VegeTabs, FOOD STATE Selenium 100µg, 60 VegeTabs, FOOD STATE Vitamin D3 62.5µg, 90 VegeTabs, NaturVital Darmreinigungskomplex, 60 VegeCaps, FOOD STATE Multimineralien, 90 capsules, Probiotika FOS-A-Dophilus NaturVital, 60 VegeCaps, NaturVital Probiotika Colovit extra, 60 VegeCaps, FOOD STATE Iron plus 10mg, 60 VegeTabs, Phyto-Calcium 600mg NaturVital, 60 VegeCaps, FOOD STATE Multivitamins and Minerals 142g, 120 VegeTabs, FOOD STATE Multivitamins and Minerals for Pregnant & NaturVital Homocysteine, 60 VegeTabs, FOOD STATE Vitamin B-Complex+Vitamin C, 90 VegeTabs, FOOD STATE Magnesium 100mg, 60 VegeTabs, FOOD STATE Vitamin C 250mg, 120 VegeTabs, FOOD STATE Niacin Vitamin B3 42mg, 60 VegeCaps.
They do not stock any other Natur Vital products because they themselves offer very good products with the same purpose / the same ingredients.
Important information for Spanish customers
The problem here is basically the same as for Austria: We can only deliver to commercial addresses (B2B), no longer to private customers (B2C)!
See the same explanations as explained under Austria.
Other EU countries
Unfortunately, we have had to completely discontinue deliveries to the following countries: FR, Pl, LT, GR, BG, FI, LV, LU, RO, SE, SK, CY.
As the financial / bureaucratic EU madness does not pay off for us in these countries, because either the fees charged are too high, the bureaucratic madness is completely excessive or, not infrequently, both together!
Even laws that state that you are not allowed to geo-block or exclude individual countries are of no use - we are simply not allowed to deliver there! At least as long as we are not prepared to pay 500 euros per year and country in additional packaging fees. For EU countries that bring us 0 - 5 orders per year!
This is another way to bury the EU's ideas on free trade... Unfortunately, we are still light years away from something like a "United States of Europe" modelled on the USA. No EU politician should be upset about the fact that the USA, China and the rest of the world in general are currently outstripping us...