Notes on receiving parcels

Important notes and conditions for receiving parcels

Author: Mario Müller

Diplomökotrophologe mit FOM Diplom Orthomolekulartherapie.

Dear customers!

Sometimes there are problems in an online store where a sensible person thinks to themselves, there's no such thing!
For example, when customers complain after 8 months or even after 2 years (we also had this with the Amazon store, which fortunately has long since been terminated...) that they have not received a parcel. Or the goods were faulty. As I said, noticed after several months...
Or what we have already had: A customer orders Life Security, which is known to last only one year, and complains after 9 months that he has only now noticed that it has too short a shelf life...

The strange thing about this and about German legislation is that these customers often get justice in the event of a legal dispute!

Sounds crazy to normal thinking people, but it is regulated by law, like many things where store operators can only shake their heads: https://www.it-recht-kanzlei.de/nichtzustellung-spaete-reklamation-beweislast.html

We are therefore protecting ourselves from now on and not only sending customers the shipping confirmation.
They can view the shipment tracking in their customer account anyway, provided a customer account has been set up.

From now on, we will also send customers proof of delivery as soon as we receive it or can determine it!
Unfortunately, DHL deletes the tracking number after 3 months. This is completely incomprehensible to us and a sign of very poor service; we need to be able to prove delivery for much longer.
For this reason, we are now also sending customers the text of the shipment tracking number and the shipping email will be archived so that we have watertight proof of delivery, even if a customer asks where their parcel is after 9 months.

Another important note on this occasion

We can only advise against a drop-off authorization! If you allow DHL to leave the parcel at a "secure" drop-off location, you waive any liability on our part and on the part of DHL if the parcel disappears!